Free At Last

This time last year, I briefly thought I'd freed myself from the annual cycle of paying for a mostly-unused Gold XBox Live membership thanks to my credit card getting a new expiry date and verification code. Then, to my horror, the transaction somehow still went through! I had planned to call Microsoft and push them to remove the automatic renewal from my account - since they don't let you do it online or on your 360! - but once I read all of the documentation that they require from you when you make that call, I knew I'd never get through it.

Instead, I waited until September of this year and then I called the card company to tell them that I wanted to ensure they wouldn't put through any outdated transactions like they did last year at this time. What I got for my troubles was a long song and dance about how it's all automated now, so the only option I had was to allow it to complete and then dispute it after the fact. I said, "Uh, no, there's another option... you can cancel my card and I'll take my business elsewhere!" Faced with that possibility, the service person said, "Well, how about if we just cancel your card, issue you a new one with a new number, and then you won't have to worry about any old transactions being auto-approved against it." It certainly wasn't what I'd have preferred, but I was also pretty sick of giving $60/year to Microsoft for a service I'd stopped using more than a year ago. So that's what we did.

And just last week I got a series of increasingly-urgent e-mails from XBox Live, imploring me to quickly update my credit card information so as not to suffer a disruption of service. I just checked a few minutes ago, and sure enough I don't seem to be able to get online to play games there anymore. So I think - I hope!! - that this may actually be the end of this saga. The bullshit approach to 'capturing' your business in this way has definitely made it very unlikely I'll ever again buy a game on the 360 if it's available on the PS3. So, y'know... way to go, Microsoft!