Dude, Where Are My Books?

It's really starting to bug me that Lulu changed their shipping options such that their once-reliable system - order books, they arrive about a week later - is no longer so much on the dependability scale. The copies that I ordered a week and a half ago are nowhere to be seen, and I have no way of knowing how far away they even are right now (thanks to there being no tracking information anymore). Under the old system, I'd have received both orders of books (26, followed by 20); instead, I've got bupkiss.